OFFICIAL POLICY

Wellington Home Watch – Pricing Policy

This policy defines how pricing is calculated, when payment is required, how mileage and premium rates apply, and how refunds are handled. It forms part of the Wellington Home Watch Service Agreement.

All amounts are in Canadian Dollars (CAD). Applicable taxes are added where required.

1. Service Plan Pricing

Wellington Home Watch provides structured monitoring services, including Silver, Gold, Platinum, and Short-Term Monitoring. Each plan has a defined scope of inspection and documentation as described on the company website at the time of booking.

  • Pricing is determined by the selected service tier, visit frequency, property location, and authorized add-ons.
  • Quoted or published prices reflect the service scope described at the time of booking.

2. Payment & Billing Structure

Wellington Home Watch operates under two billing models:

  • Recurring Service Plans (Silver, Gold, Platinum) are billed in advance on a monthly basis using a pre-authorized payment method on file.
  • One-Time, Add-On, Emergency, and Variable Services may be billed following service completion unless otherwise required in advance.

By signing the Client Service Agreement (CSA), the client authorizes Wellington Home Watch to charge the payment method on file for recurring services, authorized add-ons, mileage surcharges, and emergency attendance.

A booking or dispatch constitutes authorization to invoice or process payment in accordance with this policy.

3. Invoice Timing & Payment Terms

  • Invoices for non-recurring services are issued within 12 hours of report completion.
  • Payment is due within 7 calendar days of invoice date unless otherwise agreed in writing.
  • Reminder notices may be issued after 5 and 10 days.
  • Accounts unpaid after 15 days may be subject to administrative review.
  • Services may be suspended on accounts exceeding 30 days past due.

Wellington Home Watch reserves the right to suspend, cancel, or decline the scheduling and/or performance of any current or future services where an account remains outstanding beyond the stated payment terms.

Late Payment & Collection

  • Accounts unpaid beyond 30 days may incur reasonable administrative fees.
  • Wellington Home Watch reserves the right to pursue lawful collection remedies where balances remain unpaid.
  • All collection costs, where legally permitted, may be added to the outstanding balance.

4. Mileage Surcharge

A mileage surcharge of $0.60 per kilometre applies for properties located beyond 15 kilometres from Fergus, Ontario.

  • Distance is calculated using reasonable routing.
  • Mileage charges apply per visit unless otherwise specified.
  • Mileage is itemized on invoices where applicable.

5. Billable Time – Emergency & Unscheduled Services

Billable time for emergency response and after-hours services begins when the inspector departs their current location to respond and continues uninterrupted until:

  • The matter has been reasonably addressed on site; or
  • The property owner provides written instruction authorizing the inspector to leave.

All billable time is rounded up to the next 15-minute interval. Arrival and departure times are documented within the service report and may include GPS verification.

Emergency Service Payment Authorization

Emergency and urgent dispatch services require either:

  • A valid pre-authorized payment method on file; or
  • A deposit authorization prior to attendance.

Emergency services are billed based on documented departure time, on-site time, and resolution time, rounded to the next 15-minute interval.

Failure to provide payment authorization may result in delayed or declined emergency response.

6. Emergency & After-Hours Travel Billing

All emergency calls and after-hours dispatches are billed from the time the Wellington Home Watch agent leaves their location. Travel time forms part of billable time for emergency and after-hours responses.

7. Contractor & Delivery Monitoring (Pre-Booked)

Contractor attendance and delivery monitoring services are billed as on-site time only provided the service is pre-booked during standard operating hours.

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