Data & Privacy Policy

Your personal information is handled with care, stored securely, and used only for the purpose of providing professional home watch services.

Secure Documentation • Responsible Communication • Protected Records

🔒 Wellington Home Watch – Data & Privacy Policy

This policy explains how Wellington Home Watch collects, uses, stores, and protects personal and property-related information provided by clients in the course of delivering Home Watch services.

Core Privacy Principles

Wellington Home Watch collects only the information necessary to deliver contracted services.
Client data is treated as confidential and handled with care.
Information is never sold, rented, or shared for marketing purposes.
Access to data is limited to what is reasonably required to perform Home Watch services.

A) Information We May Collect

Homeowner name, address, phone number, and email address
Emergency contact details
Property access information (e.g., lockbox location, entry instructions)
Service preferences and authorization instructions
Visit reports, notes, and photographs related to the property
Contractor contact details provided by the homeowner
Billing and payment-related records

B) How Information Is Used

To perform scheduled Home Watch visits and inspections
To contact homeowners regarding observations, concerns, or emergencies
To coordinate access for emergency services or authorized contractors
To document service delivery and maintain visit records
To issue invoices, receipts, and service communications

C) Information Sharing

Wellington Home Watch shares client information only when necessary and only with appropriate parties, including:

Emergency services when life safety or property protection requires it
Contractors or service providers authorized by the homeowner
Administrative or legal authorities if required by law

We do not disclose information for advertising, resale, or unrelated third-party use.

D) Data Storage & Security

Information may be stored digitally and/or in secure physical files.
Reasonable safeguards are used to protect data from unauthorized access.
Access to sensitive information is restricted to authorized personnel only.
Photographs and reports are used solely for service documentation purposes.

E) Data Retention

Client information is retained only for as long as reasonably required to:

Provide contracted services
Meet legal, insurance, or regulatory obligations
Maintain service history and documentation

F) Client Access & Updates

Clients may request updates or corrections to their contact information at any time. Requests related to data access or changes should be made in writing.

G) Limitations

Electronic communication carries inherent risks beyond our control.
Wellington Home Watch is not responsible for data breaches caused by third-party systems.
Clients are responsible for maintaining up-to-date contact information.