Key & Access Control Policy

Wellington Home Watch maintains structured procedures for the secure handling of property keys, alarm credentials, and digital access codes. Your home’s security is managed with documented control and professional accountability.

Purpose

This policy governs the receipt, storage, documentation, use, and return of:

  • Physical keys
  • Alarm system codes
  • Smart lock credentials
  • Garage and gate access
  • Digital access permissions

Physical Key Management

  • Keys are received in person or secure courier.
  • Each key is assigned a unique internal ID number.
  • No property address appears on key tags.
  • Keys are stored in a locked commercial key cabinet.
  • Access is restricted to authorized personnel.

Alarm & Security Codes

  • Stored separately from physical keys.
  • Maintained in secured digital records.
  • Clients are encouraged to create a dedicated Home Watch code.
  • Credentials removed upon service termination.

Smart Locks & Digital Access

  • Dedicated user profiles preferred.
  • Time-restricted access encouraged.
  • Credentials never shared externally.
  • Access revoked immediately when service ends.

Access Documentation

Each property visit is logged within our structured inspection system, including:

  • Arrival and departure times
  • Alarm confirmation
  • Observations or irregularities
  • Inspector identification

Termination & Return

  • Keys returned via documented handoff.
  • Digital credentials deleted.
  • Alarm codes may be updated by client.
  • Records archived securely.

Professional Responsibility

Wellington Home Watch follows controlled key management and documented access procedures to safeguard your property. Clients remain responsible for maintaining appropriate insurance and updating access credentials when necessary.
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