• Invoices may be issued per visit, per billing cycle, or per service plan, as applicable.
• Additional services, emergency responses, monitoring time, or contractor coordination are invoiced separately when incurred.
• Invoices may be delivered electronically (email or client portal) unless otherwise agreed.
• Itemized details will be provided where reasonably practicable.

• Payment is due upon receipt unless otherwise stated in writing.
• Service plans require advance or automatic payment.
• Emergency services, after-hours responses, and monitoring time may require immediate payment or deposit.
• Failure to make payment when due may result in suspension of services.

• Electronic funds transfer (EFT)
• Credit or debit card (if enabled)
• Cheque (subject to clearance)
• Other methods as agreed in writing

Returned or declined payments may result in additional administrative fees.

• Accounts not paid when due may be considered overdue.
• Interest may be charged on overdue balances at the maximum rate permitted by law.
• Administrative or collection costs may be added where permitted.
• Service may be suspended until outstanding balances are paid in full.

Billing disputes must be submitted in writing within 14 calendar days of the invoice date. Disputes should clearly identify the item(s) in question and the reason for the dispute.

Undisputed portions of an invoice remain payable while a dispute is under review.

• Wellington Home Watch reserves the right to suspend services for non-payment.
• No liability is assumed for conditions arising during a suspension period.
• Reinstatement may be subject to administrative or reactivation fees.

Applicable federal, provincial, or local taxes (including HST, where applicable) will be added to invoices in accordance with Canadian tax laws.

Payments may not be withheld or set off against other claims unless expressly agreed in writing by Wellington Home Watch.